Conflict Resolution skills are invaluable tools to help you effectively assist others negotiate and collaborate through difficult disputes. Essential skill sets of conflict resolution will help you improve your resume, become more effective in your current job, and may help you advance in your workplace. As part of this program you will learn active listening skills, authentic communication, and collaborative problem solving. Each of these skills improve your overall emotional intelligence as you learn to understand the underlying emotions of others, decrease tensions, and increase your self-awareness, empathy and self-control.
This program teaches the four main skill sets central to conflict resolution: active listening, emotional intelligence, authentic communication and collaborative problem solving.
- ACTIVE COMMUNICATION involves fully engaging another by not only hearing their words but also understanding their unique underlying emotions and interests.
- EMOTIONAL INTELLIGENCE refers to how well you recognize, understand and manage your own emotions and those of others.
- AUTHENTIC COMMUNICATION encompasses both verbal and non-verbal forms of expression.
- COLLABORATIVE PROBLEM-SOLVING shifts the goal of win-lose resolutions to that of finding win-win, mutually beneficial agreements to specific and everyday problems and disagreements.
Your program text, InJustice INACCORD, offers a roadmap for the specific skills of mediation and the specialized skills of the INACCORD Conflict Analysis System. The companion text, Touchstone Skills, offers a comprehensive set of competencies to improve your ability to communicate effectively and assertively in all situations.
The program includes weekly web-based practice sessions using a wide variety of case studies. In these sessions, you can begin by simply listening in and then move to volunteering as a disputant and eventually as a professional mediator. Each session is archived allowing you to listen at any time during the training.
Workplace Mediation and conflict resolution helps companies preserve relationships among employees and is far more cost effective than legal proceedings. The conflict resolution process is confidential and, in the case of Mediators Without Borders, focuses on empowering all the parties in a dispute.
Workplace Conflict Resolution benefits employees and employers by helping:
- Reduce stress and absenteeism
- Retain valuable employees
- Discover repetitive conflicts in the workplace
- Prevent misunderstandings from escalating
- Save time, money and reputation
Restorative justice seeks to repair harm and address the root causes of crime, even to the point of transforming unjust systems and structures. Restorative Justice training is unique to the criminal justice system and involves victims and perpetrators, as well as the larger community affected, in a process of repair and restoration of all parties. Alumnus of our program include criminal justice students, police and prison employees, social workers in community agencies and laypersons wanting to help their communities address crime in restorative and transformative methods.
INACCORD Workplace Mediator Program
$2200
This three course program provides you with a 180 hour comprehensive training to become an INACCORD Professional Workplace Mediator. You will learn the Mediators Without Borders INACCORD conflict resolution model which includes phases and surveys to empower the disputants and the process. It offers you web-based weekly practice where you can practice your skills through simulated role-playing case studies. The Touchstones Skills for Authentic Communication are included to help you become a master communicator with your clients, coworkers and employees.
The Certificate includes a Workplace Mediation class that covers the process of planning workplace mediation within profit, nonprofit, and governmental workplace settings. The course specifically addresses unique workplace mediation issues including civil rights, sexual harassment, and disability disputes. Special issues such as power and emotions along with cross-cultural and multi-party cases are covered. The course term paper brings these topics together in an integrated analysis of corporate social responsibility in delivering effective grievance mechanisms both internally and externally.
Upon successful completion, Mediators Without Borders will award you four individual certificates in Mediation, Applied Mediation Practice, Workplace Mediation and an overall program certificate as an INACCORD Workplace Mediator.
This Program includes 3 courses:
ALA CARTE COURSES
You can take any course independently of one of our programs, however, the price will be higher. This is an option for students who take a three course program and want to add another specialization at a later date.
601 INACCORD Mediation
$850
Using the InAccord Conflict Analysis® model, the class employs directive, facilitative, and relational methods to create a deeply rewarding learning experience. Role-play, mentoring, and other active learning strategies bring to life theory, case studies, and the field of human relations to equip students with the foundation and actionable ability to mediate, negotiate, and conquer conflict in almost any situation.
- Students learn how disputes, power, gender, and culture inform alternative dispute resolution (ADR) interventions and prepare them to analyze unique conflict styles and the wide varieties of human interaction and personalities.
- Students learn the Touchstone Skills of questioning, reflecting, and reframing to become skilled communicators.
- Students will learn the ability to handle emotions and develop a complete mediation skillset, including the art of negotiation, timing, use of caucuses, and other techniques to deal with impasses. It also covers the standards and ethics of this growing profession for generalist practice.
605 INACCORD Mediation
$850
This course is designed to facilitate the application of mediation skills learned in the coursework directly to cases and to facilitate the development of additional techniques. Through consultation and group conflict resolution practice, students are guided to expand their understanding of the use of relational and directive mediation techniques and interpersonal communication skills.
- Students will gain practice in facilitating the INACCORD research surveys during this practice- oriented course.
- Students take part in simulated role plays offered via teleconference and the web and have the option of combining this practice with their own cases, informal or formal, which can be brought to the faculty conflict coach for consultation.
- Students will gain advanced skills at crafting Memorandums of Agreement, recognizing and mitigating ethical dilemmas, addressing high conflict sessions, and advanced application of communication skills.
610 Workplace Mediation
$850
Workplace conflict resolution is an emerging specialty within the field of alternative dispute resolution. The high costs of workplace conflict are driving companies and regulatory agencies such as the EEOC to use mediation and other conflict resolution practices in the workplace. Building on theory and skills introduced in MWB 601, this interactive online course begins with an overview of workplace conflict and the costs involved for companies, application of INACCORD conflict resolution practices to the workplace environment, strategies to handle difficult workplace behavior, and a summary of informal and formal mediation and arbitration practices.
- The course covers the process of planning workplace mediation within profit, nonprofit, and governmental workplace settings.
- The course specifically addresses unique workplace mediation issues including civil rights, sexual harassment, and disability disputes.
- Special issues such as power and emotions along with cross-cultural and multi-party cases are covered.
- The course term paper brings these topics together in an integrated analysis of corporate social responsibility in delivering effective grievance mechanisms both internally and externally.
Our Proprietary INACCORD Approach to Conflict Resolution
INACCORD® from conflict to resolution
Just. Like. That.
INACCORD is our groundbreaking model for facilitated conflict resolution. Perfected over the course of thirty years, INACCORD is entirely unique to Mediators Without Borders. The model emphasizes transparency, communication, and empathy to ensure clients experience an impartial and transformative resolution process.
The model guides disputants through distinct phases and stages, allowing them an active role in their own resolution, while maximizing satisfaction and understanding.
Become a Mediator, Arbitrator or Restorative Justice Practioner
Fill out the following form or call 877-268-5337 now for more information on the course offerings and Professional Certificates.