INACCORD®

Conflict Resolution System

Successfully training Mediators, Arbitrators and Restorative Justice Practitioners since 1994

INACCORD®

Conflict Resolution System

Successfully training Mediators, Arbitrators and Restorative Justice Practitioners since 1994

INACCORD®

Conflict Resolution System

Successfully training Mediators, Arbitrators and Restorative Justice Practitioners since 1994

INACCORD® is the groundbreaking system for resolving inevitable conflicts. Perfected over the course of thirty years, INACCORD® is entirely unique to Mediators Without Borders®. This system emphasizes transparency, clear balanced communication, and empathy to ensure clients experience an impartial and transformative resolution process. Rather than focus on the specific style of the Alternative Dispute Resolution (ADR) professional, be that facilitative, transformative or directive, INACCORD® shapes the process around the very personal needs of the parties in dispute.

Mediators Without Borders® INACCORD system emphasizes that any dispute must begin in a more informal interview process of conciliation with the conciliator sharing techniques for negotiation. If the parties are unable to work through each of the issues to be resolved and underlying interests to be met, each can seamlessly move to the more formal INACCORD® Mediation process. In a few instances, one or more intractable issues cannot be resolved in a conciliation or mediation process. At this point, any unresolved portions of the dispute are referred to an INACCORD® Arbitrator who reviews the case fact patterns outlined in the conciliation and mediation summaries and renders an award.

Why INACCORD®?

At Mediators Without Borders®, we believe conflict resolution should be entirely focused on the distinct needs of each party to a dispute. Rather than imposing a particular method on each case, the INACCORD® system carefully analyzes the empowerment levels of the parties prior to beginning the actual resolution. If both parties are equally empowered or disempowered -a match in empowerment, they are placed in a room or a Zoom meeting together to work out a solution. If one party is empowered and the other disempowered -a mismatch in empowerment, they begin in separate physical or online rooms until the parties feel equally empowered.

How INACCORD® Works

The system guides disputants through three stages of (1) conciliation, (2) mediation, and if needed (3) arbitration, allowing each party an active role of their own accord, while maximizing satisfaction and understanding.

The three phases of the system include

01.

An initial conciliation meeting to determine suitability for resolution in mediation of arbitration

02.

The 4-stage mediation session

03.

Arbitration hearing/award

TThe information gathered during the conciliation meeting sets the groundwork for a more formal conflict resolution process, if needed. Exit surveys measure changes in disputant empowerment, whether expectations were met, and if the INACCORD process was viewed as fair and impartial.

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Ongoing Research

INACCORD® survey data is collected and aggregated to help our team track trends and underscore any changes that may need to be made over time. The information allows us to identify unique aspects for cross-cultural considerations. The data also helps the team adjust the survey instruments and data collection over time to offer disputants historical (a) best alternative to a negotiated agreement, (b) worst alternative to a negotiated agreement, and (c) the most likely settlement.

A

Best alternative to a negotiated agreement

B

Worst alternative to a negotiated agreement

C

The most likely settlement

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Our Proprietary INACCORD Approach to Conflict Resolution

INACCORD® from conflict to resolution

Just. Like. That.

INACCORD is our groundbreaking model for facilitated conflict resolution. Perfected over the course of thirty years, INACCORD is entirely unique to Mediators Without Borders. The model emphasizes transparency, communication, and empathy to ensure clients experience an impartial and transformative resolution process.

The model guides disputants through distinct phases and stages, allowing them an active role in their own resolution, while maximizing satisfaction and understanding.

What Our Students Are Saying

Our students appreciate the one on one guidance from their professional instructor as well as the opportunity to practice their new skills in a dynamic web based format.

This was my first-ever online course, so I had apprehensions about whether I would be able to connect with the instructor and the other members of the group. However, I quickly discovered that considerable interaction was possible through the threaded discussion each week. The course requirements were quite rigorous, and the reading assignments in particular were worthy of graduate course designation. Our written assignments had to be thoughtful, well researched, and documented. I was pleased with the presentation of materials in the four weekly lectures, and Claire was both accessible and supportive throughout.

Paul W. Hughes

The cultural diversity dialogue with the participants was the most informative and helpful part of the class. I enjoyed the whole experience. The instructor was compassionate, articulate and quick to respond to our needs.

Suzy Martinez

Great course! The lectures were very informative and comprehensive- better than other online coursework I’ve done through other universities. The online discussions were also good and more active than some other online courses I’ve done.

Susan Taigman

I feel more prepared to arbitrate after eight weeks of class than I did to practice law after three years of classes. I haven’t practiced [law] for a long time so it was a great way to refresh my thinking and knowledge. I thought this class was appropriately demanding. I feel prepared, knowledgeable, and totally satisfied with the course and content.

Jane Saltzman, JD

I would rate my overall online classroom experience as excellent. My instructor offered lots of positive feedback and the coursework was excellent in meeting my expectations and learning objectives!

Dr. Victoria King

The training was far better than my expectations! I began learning a “life” skill that I had never learned. The instructor was enthusiastic and brought the material to life.

Steve Swanson

The speakers and information were great and really held our interest. Role playing allowed us to experience the roles from all perspectives. Invaluable!

Angela L. Olsen

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Fill out the following form or call 877-268-5337 now for more information on the course offerings and Professional Certificates.