Conflict Resolution skills are invaluable tools to help you effectively assist others negotiate and collaborate through difficult disputes. Essential skill sets of conflict resolution will help you improve your resume, become more effective in your current job, and may help you advance in your workplace. As part of this program you will learn active listening skills, authentic communication, and collaborative problem solving. Each of these skills improve your overall emotional intelligence as you learn to understand the underlying emotions of others, decrease tensions, and increase your self-awareness, empathy and self-control.
This program teaches the four main skill sets central to conflict resolution: active listening, emotional intelligence, authentic communication and collaborative problem solving.
- ACTIVE COMMUNICATION involves fully engaging another by not only hearing their words but also understanding their unique underlying emotions and interests.
- EMOTIONAL INTELLIGENCE refers to how well you recognize, understand and manage your own emotions and those of others.
- AUTHENTIC COMMUNICATION encompasses both verbal and non-verbal forms of expression.
- COLLABORATIVE PROBLEM-SOLVING shifts the goal of win-lose resolutions to that of finding win-win, mutually beneficial agreements to specific and everyday problems and disagreements.
Your program text, InJustice INACCORD, offers a roadmap for the specific skills of mediation and the specialized skills of the INACCORD Conflict Analysis System. The companion text, Touchstone Skills, offers a comprehensive set of competencies to improve your ability to communicate effectively and assertively in all situations.
The program includes weekly web-based practice sessions using a wide variety of case studies. In these sessions, you can begin by simply listening in and then move to volunteering as a disputant and eventually as a professional mediator. Each session is archived allowing you to listen at any time during the training.
Our Health and Eldercare Mediation program covers a wide intersection of conflict resolution skills including end of life issues, managing aging family members, family dynamics, conflicts in healthcare settings and bioethical decision making. Many of the students who graduate from this program are currently working with aging issues in families as mental health professionals, gerontologists, lawyers and employees in healthcare settings such as hospitals, clinics and nursing homes. These students find that adding health and eldercare mediation to their professional education creates a broader market for their services as well as skills that enhance their everyday lives.
INACCORD Health & Eldercare Mediator Program
$2200
This three course program provides you with a 180 hour comprehensive training to become an INACCORD Health and Eldercare Mediator. You will learn the Mediators Without Borders INACCORD conflict resolution model which includes phases and surveys to empower the disputants and the process. It offers you web-based weekly practice where you can practice your skills through simulated role-playing case studies. The Touchstones Skills for Authentic Communication are included to help you become a master communicator with your clients, coworkers and employees.
The Certificate includes a Health and Eldercare Mediation class begins with an overview of the growth of dispute resolution in the healthcare and eldercare field and most common health and eldercare disputes. Special issues such as end of life conflicts, medical errors and the use of apology, and cultural issues in health and eldercare conflict will be covered as well. The course discusses interdisciplinary collaboration with physicians, nurses, administrators, attorneys and others involved in health and eldercare disputes. The course concludes with the growing field of bioethics and how mediation can effectively help deal with ethical concerns in health and eldercare.
Upon successful completion, Mediators Without Borders will award you four individual certificates in Mediation, Applied Mediation Practice, Family Mediation and an overall program certificate as an INACCORD Health and Eldercare Mediator.
This Program includes 3 courses:
ALA CARTE COURSES
You can take any course independently of one of our programs, however, the price will be higher. This is an option for students who take a three course program and want to add another specialization at a later date.
601 INACCORD Mediation
$850
Using the InAccord Conflict Analysis® model, the class employs directive, facilitative, and relational methods to create a deeply rewarding learning experience. Role-play, mentoring, and other active learning strategies bring to life theory, case studies, and the field of human relations to equip students with the foundation and actionable ability to mediate, negotiate, and conquer conflict in almost any situation.
- Students learn how disputes, power, gender, and culture inform alternative dispute resolution (ADR) interventions and prepare them to analyze unique conflict styles and the wide varieties of human interaction and personalities.
- Students learn the Touchstone Skills of questioning, reflecting, and reframing to become skilled communicators.
- Students will learn the ability to handle emotions and develop a complete mediation skillset, including the art of negotiation, timing, use of caucuses, and other techniques to deal with impasses. It also covers the standards and ethics of this growing profession for generalist practice.
605 INACCORD Mediation
$850
This course is designed to facilitate the application of mediation skills learned in the coursework directly to cases and to facilitate the development of additional techniques. Through consultation and group conflict resolution practice, students are guided to expand their understanding of the use of relational and directive mediation techniques and interpersonal communication skills.
- Students will gain practice in facilitating the INACCORD research surveys during this practice- oriented course.
- Students take part in simulated role plays offered via teleconference and the web and have the option of combining this practice with their own cases, informal or formal, which can be brought to the faculty conflict coach for consultation.
- Students will gain advanced skills at crafting Memorandums of Agreement, recognizing and mitigating ethical dilemmas, addressing high conflict sessions, and advanced application of communication skills.
630 Health & Eldercare Mediation
$850
Due to advances in medicine, heightened attention to diet, and desire to maintain an active lifestyle, people are now living longer than ever. Consequently, more people are availing themselves of medical services, and that care may provide a source of conflict, which is why health and eldercare mediation is increasingly necessary in lieu of litigation. This course builds on the core mediation skills and provides an overview of health and eldercare dispute resolution including an overview of conflict in healthcare settings, heath and eldercare bioethical issues, and the unique features of family conflicts and patient- healthcare provider conflicts.
- The course begins with an overview of the growth of dispute resolution in the healthcare and eldercare field and most common health and eldercare disputes. Special issues such as end of life conflicts, medical errors and the use of apology, and cultural issues in health and eldercare conflict will be covered as well.
- The course discusses interdisciplinary collaboration with physicians, nurses, administrators, attorneys and others involved in health and eldercare disputes.
- The course concludes with the growing field of bioethics and how mediation can effectively help deal with ethical concerns in health and eldercare.
Our Proprietary INACCORD Approach to Conflict Resolution
INACCORD® from conflict to resolution
Just. Like. That.
INACCORD is our groundbreaking model for facilitated conflict resolution. Perfected over the course of thirty years, INACCORD is entirely unique to Mediators Without Borders. The model emphasizes transparency, communication, and empathy to ensure clients experience an impartial and transformative resolution process.
The model guides disputants through distinct phases and stages, allowing them an active role in their own resolution, while maximizing satisfaction and understanding.
Become a Mediator, Arbitrator or Restorative Justice Practioner
Fill out the following form or call 877-268-5337 now for more information on the course offerings and Professional Certificates.