Conflict Resolution skills are invaluable tools to help you effectively assist others negotiate and collaborate through difficult disputes. Essential skill sets of conflict resolution will help you improve your resume, become more effective in your current job, and may help you advance in your workplace. As part of this program you will learn active listening skills, authentic communication, and collaborative problem solving. Each of these skills improve your overall emotional intelligence as you learn to understand the underlying emotions of others, decrease tensions, and increase your self-awareness, empathy and self-control.
This program teaches the four main skill sets central to conflict resolution: active listening, emotional intelligence, authentic communication and collaborative problem solving.
- ACTIVE COMMUNICATION involves fully engaging another by not only hearing their words but also understanding their unique underlying emotions and interests.
- EMOTIONAL INTELLIGENCE refers to how well you recognize, understand and manage your own emotions and those of others.
- AUTHENTIC COMMUNICATION encompasses both verbal and non-verbal forms of expression.
- COLLABORATIVE PROBLEM-SOLVING shifts the goal of win-lose resolutions to that of finding win-win, mutually beneficial agreements to specific and everyday problems and disagreements.
Your program text, InJustice INACCORD, offers a roadmap for the specific skills of mediation and the specialized skills of the INACCORD Conflict Analysis System. The companion text, Touchstone Skills, offers a comprehensive set of competencies to improve your ability to communicate effectively and assertively in all situations.
The program includes weekly web-based practice sessions using a wide variety of case studies. In these sessions, you can begin by simply listening in and then move to volunteering as a disputant and eventually as a professional mediator. Each session is archived allowing you to listen at any time during the training.
Family Mediation often focuses on issues of divorce and child custody; however, there are many other types of family disputes appropriate for alternative conflict resolution. Many disputes arise out of generational conflicts that occur when family members age, when estates must be divided and when families interact with health care facilities and staff treating aging or infirmed family members. There are many niche markets for aspiring professionals including family business mediation, probate and estate mediation, geriatric mediation and adoption and blended family mediation.
Many of the students who graduate from this program are currently working with families as mental health professionals, divorce lawyers and social workers working in family agencies. These students find that adding family mediation to their professional education creates a broader market for their services as well as skills that enhance their everyday lives.
INACCORD Family Mediator Program
$2200
This three course program provides you with a 180 hour comprehensive training to become an INACCORD Mediator and Restorative Justice Practitioner. You will learn the Mediators Without Borders INACCORD conflict resolution model which includes phases and surveys to empower the disputants and the process. It offers you web-based weekly practice where you can practice your skills through simulated role-playing case studies. The Touchstones Skills for Authentic Communication are included to help you become a master communicator with your clients, coworkers and employees.
The Certificate includes a Family Mediation class that teaches an overview of the field of family dispute resolution followed by an exploration of family systems theory and development. Special issues such as abuse and power, mental health concerns, and cultural and ethical considerations are also covered. The course will include how to work with children and teens in mediation. The course concludes with eldercare issues, an overview of probate and common end of life disputes, and mediation with family business conflicts.
This Program includes 3 courses:
ALA CARTE COURSES
You can take any course independently of one of our programs, however, the price will be higher. This is an option for students who take a three course program and want to add another specialization at a later date.
601 INACCORD Mediation
$850
Using the InAccord Conflict Analysis® model, the class employs directive, facilitative, and relational methods to create a deeply rewarding learning experience. Role-play, mentoring, and other active learning strategies bring to life theory, case studies, and the field of human relations to equip students with the foundation and actionable ability to mediate, negotiate, and conquer conflict in almost any situation.
- Students learn how disputes, power, gender, and culture inform alternative dispute resolution (ADR) interventions and prepare them to analyze unique conflict styles and the wide varieties of human interaction and personalities.
- Students learn the Touchstone Skills of questioning, reflecting, and reframing to become skilled communicators.
- Students will learn the ability to handle emotions and develop a complete mediation skillset, including the art of negotiation, timing, use of caucuses, and other techniques to deal with impasses. It also covers the standards and ethics of this growing profession for generalist practice.
605 INACCORD Mediation
$850
This course is designed to facilitate the application of mediation skills learned in the coursework directly to cases and to facilitate the development of additional techniques. Through consultation and group conflict resolution practice, students are guided to expand their understanding of the use of relational and directive mediation techniques and interpersonal communication skills.
- Students will gain practice in facilitating the INACCORD research surveys during this practice- oriented course.
- Students take part in simulated role plays offered via teleconference and the web and have the option of combining this practice with their own cases, informal or formal, which can be brought to the faculty conflict coach for consultation.
- Students will gain advanced skills at crafting Memorandums of Agreement, recognizing and mitigating ethical dilemmas, addressing high conflict sessions, and advanced application of communication skills.
650 Family Mediation
$850
Family mediation covers a broad spectrum of conflict that impacts families including parent/children disputes, mediating aging issues, probate and estate disputes and family business conflicts. The growth of mediation is primarily driven by its use in divorce as a much more equitable and less destructive resolution process than litigation. This course briefly discusses divorce mediation as part of the much larger field of family conflict resolution. For those interested in divorce mediation as a primary mediation practice, we always recommend students take training recommended by the court system within which they expect to practice.
- In this course, you will receive an overview of the field of family dispute resolution followed by an exploration of family systems theory and development. Special issues such as abuse and power, mental health concerns, and cultural and ethical considerations are also covered.
- The course will include how to work with children and teens in mediation. The course concludes with eldercare issues, an overview of probate and common end of life disputes, and mediation with family business conflicts.
Our Proprietary INACCORD Approach to Conflict Resolution
INACCORD® from conflict to resolution
Just. Like. That.
INACCORD is our groundbreaking model for facilitated conflict resolution. Perfected over the course of thirty years, INACCORD is entirely unique to Mediators Without Borders. The model emphasizes transparency, communication, and empathy to ensure clients experience an impartial and transformative resolution process.
The model guides disputants through distinct phases and stages, allowing them an active role in their own resolution, while maximizing satisfaction and understanding.
Become a Mediator, Arbitrator or Restorative Justice Practioner
Fill out the following form or call 877-268-5337 now for more information on the course offerings and Professional Certificates.