Conflict Resolution skills are invaluable tools to help you effectively assist others negotiate and collaborate through difficult disputes. Essential skill sets of conflict resolution will help you improve your resume, become more effective in your current job, and may help you advance in your workplace. As part of this program you will learn active listening skills, authentic communication, and collaborative problem solving. Each of these skills improve your overall emotional intelligence as you learn to understand the underlying emotions of others, decrease tensions, and increase your self-awareness, empathy and self-control. 

This program teaches the four main skill sets central to conflict resolution: active listening, emotional intelligence, authentic communication and collaborative problem solving.

• ACTIVE COMMUNICATION involves fully engaging another by not only hearing their words but also understanding their unique underlying emotions and interests.
• EMOTIONAL INTELLIGENCE refers to how well you recognize, understand and manage your own emotions and those of others. 
• AUTHENTIC COMMUNICATION encompasses both verbal and non-verbal forms of expression. 
• COLLABORATIVE PROBLEM-SOLVING shifts the goal of win-lose resolutions to that of finding win-win, mutually beneficial agreements to specific and everyday problems and disagreements.

Your program text, InJustice INACCORD, offers a roadmap for the specific skills of mediation and the specialized skills of the INACCORD Conflict Analysis System. The companion text, Touchstone Skills, offers a comprehensive set of competencies to improve your ability to communicate effectively and assertively in all situations.

The program includes weekly web-based practice sessions using a wide variety of case studies. In these sessions, you can begin by simply listening in and then move to volunteering as a disputant and eventually as a professional mediator. Each session is archived allowing you to listen at any time during the training